Refund and Returns Policy

At The Aqua Man, we want you to be completely satisfied with the products you purchased from your aquarium. If for any reason you are not satisfied, we’re here to help.

Returns

• You have 30 days to return an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items, such as perishable goods (e.g., live plants, fish), custom products, and clearance items, are non-returnable.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment. Please allow 5-7 business days for the refund to be processed.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong item shipped).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [your contact information] and send your item to: No 63/53, MGR Nagar Main Road, Kolathur, Chennai – 600099..

Shipping Returns

To return your product, you should mail your product to No 63/53, MGR Nagar Main Road, Kolathur, Chennai – 600099.

• You will be responsible for paying for your own shipping costs for returning your item unless it was damaged or defective when you received it.

Non-Returnable Items:

• Live plants, fish, and aquatic animals
• Custom-made or personalized items
• Sale and clearance items

Contact Us

If you have any questions regarding refunds, returns, or exchanges, feel free to contact us at theaquamankolathur@gmail.com or +91 9940474642.