Shipping Policy

At The Aqua Man, we strive to deliver your aquarium products safely and on time. This Shipping Policy outlines the terms and conditions related to the shipment of your orders. Please read carefully before making a purchase.

1. Processing Time

• All orders are processed within [7] business days after receiving your order confirmation.
• Orders are not shipped or delivered on weekends or holidays.
• If we experience a high volume of orders, there may be delays in shipping. We will notify you if there is a significant delay.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

• Standard Shipping: Estimated delivery time is [7] business days.
• Expedited Shipping: Estimated delivery time is [7] business days.
• Overnight Shipping: Estimated delivery time is [7] business days.

Delivery delays can occasionally occur due to unforeseen circumstances or carrier issues.

3. Shipping Locations

We currently ship to:

• Domestic Shipping: We ship to all states within India.
• International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer.

4. Shipping Restrictions

• Live plants, fish, or other perishable aquarium products may only be shipped to certain locations due to regulatory restrictions.
• We do not ship to P.O. boxes or APO/FPO addresses.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your delivery.

6. Damaged or Lost Packages

• We are not responsible for lost or damaged packages during transit. If your order arrives damaged, please contact the shipping carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

7. Undeliverable Packages

If a package is returned to us due to an incorrect shipping address provided by you or refusal of the package upon delivery, you will be responsible for the cost of reshipping the package.

8. Shipping of Fragile Items

Aquariums, glass items, or other fragile products are packaged with special care. However, we recommend inspecting your shipment upon delivery. If any items are damaged during transit, please notify us immediately at +91 9940474642 and provide photographic evidence of the damage.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact us:

• Email: theaquamankolathur@gmail.com
• Phone:  +91 9940474642.